Service Excellence Training

Posted by John Malloy on 03/11/2010

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We had such an amazing response to our last Service Excellence Training that we have been given the opportunity to do it again.

$30 + GST is an amazing deal for this interactive Customer Service training opportunity. The session is being held this Friday March 12 at theThornbury Library. As before, lunch will be included.

The class is partially filled already with those left over from the last session so I only have a limited number of spots left.

Please phone or email me right away to hold your spot. 705-445-7722 or allison@georgiantriangle.com

See below for more information regarding the Service Excellence Training.

Service Excellence

The Service Excellence Program is designed to develop employee service skills to ensure consistent service delivery to customers. It helps create a consistent service standard within your organization and provides employees with tools and techniques that help to build      customer loyalty.

Program at a Glance

1. Customer Loyalty
   • Why customers leave us
   • Three factors that contribute to customer loyalty
2. Service Commitments
   • Importance of first impressions
     Three commitments that are basic to Service Excellence
3. Teamwork
   • Benefits of teamwork to:
     • You
     • Your team members
     • Your customers
   • Building customer loyalty through team effort
4. Communication
   • Elements of communication
   • Listening to determine the customer’s needs and expectations
5. Connections
   • “Moments of Truth” in a customer connection
   • Maximizing “Moments of Truth” with each customer
6. Challenges
   • Three types of difficult customers
   • 5-step communication process in pressure situations
   • Effective ways of dealing with customer concerns
7. WOW Them
   • Loyalty building
   • Going the extra mile

Session Details

• One (1) day session (7 hours)
• Interactive format
• Take-away participant manual
• Certificate of Recognition, and lapel pin upon completion

Georgian Triangle Tourist Association

30 Mountain Road, Collingwood, ON L9Y 5H7

Ph: 705-445-7722

Fax: 705-444-6158

Posted by John Malloy on 03/11/2010. Filed under Meaford. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry